Terms of Service

01Scope and agreement

These terms apply to this website and services provided by Fakduai Logistics and Digital Platform Co., Ltd. Browsing does not itself order a paid project. A paid engagement is formed through an accepted proposal, order or contract that identifies the scope and parties; electronic acceptance may be valid under applicable law. A person acting for an organization must have authority to do so.

02Project contracts and service scope

Services may include custom software, logistics and warehouse systems, dashboards, cloud integration, AI workflows, consulting and workshops. An agreed proposal or statement of work specifies deliverables, dependencies, fees, acceptance, support and any service levels. Specific agreed terms take precedence for the same subject, except where mandatory law overrides them. Public examples, partner logos and AI suggestions are not guarantees, certifications or binding offers.

03Acceptable use and customer responsibilities

Use the site and services lawfully. Do not attempt unauthorized access, introduce malware, disrupt systems, impersonate others, infringe intellectual property or privacy rights, or submit unlawfully obtained data. Supply accurate project information and protect credentials. Security testing and production access require express authorization. Notify us promptly about suspected misuse through the contact channel below.

04Personal data and customer instructions

The Privacy Policy explains website processing. For processing in a customer system, roles, lawful instructions, purposes, security, subprocessors, international transfers, incident cooperation, assistance with individual rights, and return or deletion of data should be agreed in the project contract or data-processing agreement. The customer must have a lawful basis for supplying data. Providing data does not authorize unrelated use or waive anyone’s statutory rights.

05AI outputs and automated actions

AI output may be inaccurate, incomplete, biased or unsuitable for a particular business. Review it before use; the public assistant does not provide binding quotations or professional legal, medical or financial advice. Do not send secrets or sensitive production data through public AI features.

Automated changes to stock, customer records, payments or other consequential workflows need the authorization, testing and oversight agreed for the project. Third-party AI capabilities and licensing may change. Ownership, exclusivity and legal protection of AI output are not guaranteed merely because an output is generated.

06Intellectual property and licenses

Each party retains its pre-existing data, materials and intellectual property. Ownership or permitted use of custom deliverables, source code and design assets is defined by the project contract and any agreed payment conditions. A customer does not automatically acquire unrelated reusable tools or third-party components; Fakduai does not automatically acquire ownership of customer data. Open-source and third-party license conditions remain applicable. Website materials may not be reused commercially beyond permissions granted or legal exceptions.

07Fees, taxes, cancellations and refunds

Fees, currency, taxes, payment milestones, renewal rules and third-party costs must be stated in the accepted offer or contract. Scope changes and additional charges require agreement; requesting an inquiry is not a paid order. Cancellation and refunds follow the agreed terms and work actually committed or delivered, subject to applicable consumer and other mandatory rights. There is no blanket rule here that all payments are non-refundable.

08Delivery, acceptance and support

Schedules depend on agreed scope, access, customer decisions and third-party availability. Acceptance criteria, review periods, change requests, maintenance and any SLA must be agreed for the project; this website does not promise uninterrupted service or a universal uptime percentage. Delays or events beyond reasonable control should be communicated and mitigated, with remedies governed by the contract and applicable law.

09External services and platforms

LINE OA, n8n, Google services, cloud providers, payment services, partner products and other external components may have separate terms, pricing and privacy rules. Links do not make Fakduai the operator of those services or guarantee their availability. An external provider’s limitations do not remove Fakduai’s own agreed obligations or mandatory responsibility. The project should identify who maintains integrations and pays external charges.

10Confidentiality and workshops

Non-public business and project information is used only for the agreed purpose and shared with authorized persons as necessary, subject to confidentiality arrangements. Exceptions include lawfully public information, independent development and legally required disclosure. Recording or publishing workshop participants, testimonials, customer names or project details requires an appropriate permission or other lawful basis and any applicable notice; attendance is not blanket permission for every use.

11Warranties and responsibility

Reasonable care and the warranties expressly agreed for a project remain applicable. Information and demonstrations on the public website are general and should be assessed for your situation. Responsibility and contractual limits must be interpreted under applicable law; these terms do not set an automatic fee-based cap.

Nothing excludes responsibility that cannot lawfully be excluded, including intentional misconduct, gross negligence or mandatory consumer, personal-data and other protected rights. Third-party incidents and AI limitations are not blanket waivers of those obligations.

12Suspension, termination and data handover

Access may be limited for security incidents, unlawful use or material breach, with reasons and a reasonable opportunity to remedy where practicable; urgent protective measures may be necessary. Ending a paid service follows its contract and applicable law. Outstanding charges, license rights, handover, data export and deletion must be resolved under that agreement. Legally required records and backup cycles may affect deletion, and data must not be held beyond a lawful purpose.

13Governing law and disputes

Thai law generally governs these terms unless an agreed service contract validly specifies otherwise. Contact us first so the parties can try to resolve concerns in good faith. Competent courts and legally available complaint channels remain available. Nothing requires mandatory arbitration or waives collective, consumer or privacy remedies. Mandatory protections and competent forums in another jurisdiction continue to apply when law requires them.

14Changes, languages and contact

Updates show their revision date and material changes receive appropriate notice. Existing signed contracts are not retrospectively rewritten by changing this page, and changes requiring agreement must be agreed. Translations support accessibility; the agreed controlling language and applicable mandatory law determine interpretation in a specific transaction. Contact us below to clarify terms before ordering a service.